Complaints Policy

At BagholderTherapy.com, we are committed to providing high-quality mental health self-assessment tools and content. We understand the importance of accuracy and the sensitive nature of the information we provide. If you have concerns about any content or tests on our platform, we encourage you to inform us through our structured complaints process detailed below.

How to Submit a Complaint

If you find any content or test results that you believe to be inaccurate or unsatisfactory, please provide us with detailed feedback. To ensure we address your concerns effectively, include as much detail as possible and, if applicable, any relevant documents or supporting evidence. Complaints can be submitted via our Contact Us page. 

Acknowledgment and Investigation

Upon receiving your complaint, we will acknowledge it within two working days, assigning a dedicated staff member to manage your case. We take every complaint seriously and will conduct a thorough investigation to understand and resolve the issue. Our investigation will be guided by our commitment to transparency as outlined in our Editorial Policy.

Resolution and Response

Our aim is to resolve all complaints within ten working days. If there are exceptional circumstances that require more time, we will inform you with an interim response and an estimated timeline. The resolution to your complaint may include corrections to content, clarification on test results, or other appropriate actions.

Feedback and Improvement

We value your feedback and see it as an opportunity to enhance our platform. If you have suggestions on how we can improve, we welcome your input as part of our ongoing improvement process.

Escalation Procedure

If you are not satisfied with the initial handling of your complaint, you are encouraged to escalate the matter. Please refer to our Terms and Conditions for further steps. We are dedicated to resolving your concerns in a manner that is fair and considerate of your privacy, as per our Privacy Policy. 

Record Keeping and Review

We maintain records of all complaints and the subsequent resolutions for internal review. This helps us to identify trends and areas for enhancement. Our management team regularly reviews these records as part of our commitment to excellence and user satisfaction.

Your trust in BagholderTherapy.com is paramount, and we strive to ensure that every interaction with our platform is positive and supportive of your mental health journey. Thank you for choosing us as your resource for mental health self-assessments.